Unified communications bring e-discovery headache

To its advocates, unified communications is considered the answer to a number of business communication issues. The integration of all communications, including voice and data, over the Internet is gaining wider adoption as organizations pursue it for cost savings, businesses process transformation, enhanced collaboration, and even “green” benefits.

In business, IP telephony has reached about 25 percent of the global market, and many organizations are considering wider deployment, according to Technology Futures, Inc. However, an e-discovery concern that still is somewhat under the radar could slow adoption as companies learn that the move away from traditional phone service includes the conversion of voice mails into e-mail in the form of wave (audio) files.

In the event of litigation, they are discoverable in either case, but in electronic form these audio files must be converted to text, and the enabling voice-recognition technologies, while improving, may or may not meet varying court standards for accuracy. Due to technological limitations, it’s not an easy issue to address, but the growing complexity of e-discovery has left most companies unprepared and vulnerable in terms of e-storage.

For more see WTNews.com.


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