(Another) Survey says most organizations lack records management processes and systems for e-discovery

Seemingly every survey and study point out the same ongoing deficiencies in corporate records management compliance systems. With the results of a gaps analysis and risk assessment in hand, law departments should examine work flows and reengineer where necessary to improve records management controls. There is also value in having claims and matter management systems that centralize data, streamline communications, and faciliate oversight of professional service providers and general purchasing. In the face of more legal and regulatory demands for unstructured data (e.g. email correspondence, presentations, spreadsheets), organizations need effective policies and procedures, and workable action plans to get the job done.

“[L]ess than one-third of law departments rated their early case assessment capabilities as ‘very effective and efficient,’ and only one-third thought their processes for implementing and managing litigation holds were effective. Clearly the GCs understand there is not only room, but need, for improvement, and they are actively seeking help in establishing best practices.”

General Counsel Focused on Improving Business Processes in 2007, Analyst Survey Finds


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